Technotask Business Solutions is hiring a Quality Analyst to join their team in Mumbai, Maharashtra, with a minimum of 1 year of experience as a Quality Analyst (QA/QTL) in a BPO/Customer Support environment. Responsibilities include auditing customer interactions against standard quality framework parameters, delivering actionable feedback and targeted coaching to improve agent performance, conducting trend analysis, identifying operational gaps and recommending process improvements, and participating in internal and client calibration sessions. Candidates should have a deep understanding of quality parameters, audit methodologies and reporting, along with excellent communication and interpersonal skills. The interview process includes HR screening, an operations round and a client round.