Sutherland is hiring for multiple customer support processes, including voice, chat and email, at its Airoli, Navi Mumbai location. The roles are Associate and Senior Associate, full-time and work from office, on rotational and night shifts. Both freshers and candidates with 1 to 3 years of experience are welcome, including those with an international BPO background. You will handle customer queries across voice, chat or email, assist with product or service enquiries, orders, payments and refunds, resolve concerns accurately, and meet quality, productivity and CSAT targets. Candidates need to be 12th pass or graduates with good English communication, basic computer knowledge, problem-solving skills and a customer-focused attitude. Good typing speed is needed for chat and email roles.

Skyleaf Consultants LLP is hiring Customer Support Executives for its Navi Mumbai and Devanahalli (Bangalore) locations. Both freshers and experienced candidates are welcome to apply. The role involves handling customer queries through calls, emails and other communication channels, providing prompt and effective solutions, maintaining a high level of customer satisfaction, and coordinating with internal teams when required. Candidates should have good communication and interpersonal skills, a customer-focused attitude, and a willingness to learn. The position follows a 6-day working week with rotational shifts, so flexibility with schedules is essential. This is a good opportunity for those who want to start or grow a career in customer support within a professional, service-driven environment.

Technotask Business Solutions is hiring a Quality Analyst to join their team in Mumbai, Maharashtra, with a minimum of 1 year of experience as a Quality Analyst (QA/QTL) in a BPO/Customer Support environment. Responsibilities include auditing customer interactions against standard quality framework parameters, delivering actionable feedback and targeted coaching to improve agent performance, conducting trend analysis, identifying operational gaps and recommending process improvements, and participating in internal and client calibration sessions. Candidates should have a deep understanding of quality parameters, audit methodologies and reporting, along with excellent communication and interpersonal skills. The interview process includes HR screening, an operations round and a client round.