• Handling the multiple clients’ sites. Providing to them technical support related to the IT. • Handling there IT Infra like, AD server, Office365 admin, Network, Laptops, Desktops, Printers. • Audio / Video room setup / configuration (Zoom Room / Zoapi Integrated Application). • Handling the IT Team, Providing them technical support. • Vendor management. • Working on different Multiple ticketing tools (Symphony summit, Manag Engine, )

? Train IT teams across field offices on IT processes, guidelines, and technologies, ensuring standardization across all systems. ? Lead transformation projects by managing the rollout of new tools and products, coordinating with vendors and security teams. ? Ensure 100% ITGC compliance and security vulnerability resolution through regular follow-ups and proactive management. ? Perform daily system checks to maintain software compliance, security updates, and virus protection. ? Manage L1/L2 and VIP support, ensuring timely resolution of incidents and service requests, including software installations, network configurations, and mobile device setups. ? Provide technical support and assistance for tools such as Office 365, Outlook, MS Teams, Skype for Business, and Webex. ? Manage server-level administration (Windows Server 2016) including Active Directory, DNS, DHCP, FTP, patch management, and Office 365 Exchange Admin Center.

? Handled IT support for clients including Reliance Maker Chamber IV and Best Alternative Solution Pvt. Ltd. ? Ensured system and user management through Active Directory (ADDS), managed groups, user permissions, and implemented group policies (GPOs). ? Managed system backups, file share permissions, and performed data restoration tasks as required. ? Performed regular patch management and troubleshooting for end users and systems, ensuring compliance with company security protocols.

? Provided IT support services to Intelenet Global Solutions Pvt. Ltd., resolving network, hardware, software, and OS-related issues for end users. ? Managed system setups, software installations, and configuration of peripherals like printers and digital signatures. ? Provided guidance and technical support for end-user email setups, device configurations (Android/iOS/iPad), and application support.

? Provided IT support services to Intelenet Global Solutions Pvt. Ltd., resolving network, hardware, software, and OS-related issues for end users. ? Managed system setups, software installations, and configuration of peripherals like printers and digital signatures. ? Provided guidance and technical support for end-user email setups, device configurations (Android/iOS/iPad), and application support.